Return Policy

Exchange Policy

There is no charge to exchange items for a different size, however all exchanges are based on stock availability. Shipping is free (excluding, necessary taxes and duties where applicable) on the replacement item within GCC, but if you are based outside the GCC, In addition to shipping, you will need to pay the necessary taxes and duties applicable. Items should be returned in their original packaging. Original packing boxes should also be protected as they are considered part of the product, and your return may not be accepted if the box is damaged. If the new item (replacement) costs more, we'll charge you the difference in price. We'll refund (as a credit to your registered account with AVIONI) the difference if the new item costs less. Exchange of Damaged Item All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is in damaged / defective condition please contact us immediately. If you would like to exchange a damaged item, please be aware that we can only replace it for the same product, subject to availability. You will receive a full refund if the item cannot be replaced after receiving and deducting all taxes and duties where applicable. Please note that items that are damaged because of wear and tear will not be accepted. Mandatory Conditions to Exchange items an item may only be returned within 14 days from the date of Delivery. Items should be returned unused, and with all tags still attached. Item cannot be exchanged for color variations, compared between actual product and as seen online. We have made every effort to display as accurately as possible the colors of our products that appear on www.avioni.com, however, as computer monitors vary, we cannot guarantee that the display of any color will be completely accurate.